JR Valet Parking provides complete parking services for a variety of locations (Hotels, Restaurants..) and special events. At each site, we will set up a secure lot, convenient driveway access, traffic control, and quality valet service. We will supply our fully uniformed and well-trained attendants who will drive and park all guests' vehicles. Under our care, vehicles will remain in a secure lot and will be promptly retrieved.
JR Valet Parking will:
- Add Prestige to any event
- Improve the flow of traffic
- Keep your event on schedule
- Allow guest to get to there destination without delay
- Provide the utmost safety for vehicles
- Maximize parking space
One of our strengths and clear distinction from the competition resides in the exceptionally high quality and consistent service we provide. We have maintained this level of quality in all levels of our organization largely due to our extensive and continuous year of experience. We take quality seriously and it shows. We have full time staffs who are specialized in training others and whose sole job is to train and maintain our quality standards. We continually train each member of our organization in classrooms and on site, on the following:
- Hospitality, meeting and greeting, hygiene, grooming, attitude, clients’ expectations, politeness, terminology, courtesy, cars specifications, cultural differences, and the JR Valet Parking service standards.
- On-locations training in each Hotel/Property including brand values, location specifics, logistics, venues, expectations, clients and regular customers' familiarity, as well as the specific chain of command.
- Induction training by the facility management as needed or requested.
- Company Quality Control spot visits by a specialized team
- "Mystery" visits by third party professionals, unknown to the drivers and at dates unknown to the company. In a measure intended to provide comfort to our staff as well as assist us in quality control and quality monitoring, we have provided exceptional accommodation facility managed by authorized staff. In addition to the high quality amenities such as the kitchens, canteen, training Centre, etc... we ensure:
- All drivers are provided with accommodations in the Company's contracted first class accommodation facility.
- All drivers are transported to and from work location, by company transport.
- All drivers are only dispatched to work location after meeting the JR quality control standards that are checked by our dispatching team before the drivers board our buses. This is imperative for quality checks of grooming, cleanliness, etc.
- Maintenance and cleanliness of our accommodations are provided by the company's contracted full time maintenance and cleaning team.
- All of our staff uniforms are laundered and pressed daily in our contracted laundry facilities by a dedicated laundry team.
JR Valet Parking’s attendants are the most highly trained professional valet attendants in the region. Without exception, EACH of our valet parking attendants carries a valid UAE driver’s license and has passed a rigorous driving and parking test under extreme pressure. All valet attendants undergo extensive training for 30 days as a requisite to servicing our clients. The training covers all aspects of the service delivery: grooming, cleanliness, meeting and greeting, politeness, courtesy, composure at work, knowledge of car specifics, culture, etc…
After that, training continues on an ongoing basis by a professional company trainer who ensures the level of service is maintained. We strive for excellence and thus spend a great deal of time with our attendants on a daily basis, ensuring that they are motivated, doing the best job possible, and that they constantly aim for and achieve beyond ordinary standards. We also put great effort into delivering location specific training to our team of attendants, always stressing the importance of each individual location and its uniqueness, so that they are perfectly familiar with that location at all times, thus optimizing their performance there.
Our attendants are the first and last impressions of the establishments and clients that they represent. We take this impression seriously and aim for all of our personnel to be good natured, friendly, presentable, cooperative, helpful, Basic English speaking, pro-active, and most importantly, safe at all times. Courtesy is indivisible and our service will be seamless in all locations. Grooming is of high priority and importance to us especially in the scorching heats of the Arabian Gulf. We provide our attendants with a change of uniform and toiletries daily, on site, to ensure they constantly maintain a presentable appearance and uphold the first class image of the establishment they are servicing.
Furthermore, we extensively and persistently appraise each attendant’s performance in all service delivery aspects including integrity, knowledge, and dedication to work. Through competitions and the monthly selection of “the most valuable attendant”, we strive to motivate our attendants and ensure they continuously satisfy the JR professionalism standard, further upholding the supreme image of the establishments they are servicing.
We have invested heavily in our staff and their training, as they are the backbone of JR Valet Parking. This is evident in the lasting positive impressions they will leave on our clients.
JR Valet Parking is the ONLY valet parking company to offer the following key points of distinction:
- Sponsored, trained and RTA certified attendants ONLY
- Private and White label branding
- EXCLUSIVE services offered to luxury hotels/resorts and upper scale properties & locations
- On location management
- On location continuous training and quality Control Support
- Full third party liability insurance
- On location claim management
- Guaranteed overtime manpower
- Complimentary management team for your events
- Focus on providing “added value” comprehensive services vs. manpower
- Partnership approach vs. outsourcing
- Long term relationships/contracts
- Guaranteed permanent/low rate of rotation of staff to favor full integration with the hotel/property team
- Extended flexibility in terms of requested/needed manpower to help our clients reduce their costs and adapt to their dynamic environment without compromising the quality of service delivery
- Controlled portfolio growth to guarantee consistent and superior quality of service delivery